Privacy & Data Handling

1. Overview

This Privacy & Data Handling Policy applies to the Server Pulse AI product ("Server Pulse AI", "we", "us", or "our"), operated and published by Ubon Patrusm, an individual.

This policy explains how Server Pulse AI collects, uses, stores, and protects data in a transparent and minimal manner. By using Server Pulse AI, you agree to the practices described in this policy.

Key principle: Server Pulse AI treats privacy as a product feature, not a legal checkbox. We combine local-first design, selective AI usage, and radical transparency to earn your trust.

2. Privacy Principles

These principles guide how Server Pulse AI handles your data:

• Local-first by default – Your logs stay on your server unless you opt in
• Selective transmission – Only error-relevant context is shared
• Ephemeral processing – AI analysis data is not retained unnecessarily
• User control – You decide when and what gets analyzed
• Transparency – No hidden data collection

These principles are reflected in our UI, documentation, and onboarding process. We believe in giving you full control over your data while still providing powerful AI analysis.

3. Data Categories

Server Pulse AI categorizes data based on how it's handled. Understanding these categories helps you make informed decisions about what data you're comfortable sharing.

3.1 Always Local (Never Transmitted)

The following data categories are never transmitted to Server Pulse AI servers and remain entirely on your local system:

• Full application logs
• Request payloads
• Environment variables
• Secrets, tokens, and credentials
• Personally identifiable end-user data (PII)

This data never leaves your local environment, ensuring maximum privacy and security for sensitive information.

3.2 Conditionally Shared (Opt-in / Plan-based)

The following data may be shared with Server Pulse AI only if you explicitly opt in or based on your subscription plan:

• Error stack traces (sanitized)
• Framework metadata (e.g., Django, Node, version info)
• Error classification signals
• Limited surrounding log context (configurable window)

You have full control over whether this data is shared. Cloud AI analysis is opt-in, and you can configure what context is included.

3.3 Platform Metadata

The following metadata is collected for account and service management:

• Account email address
• Subscription tier
• Usage counters (analysis count only)
• Timestamps of analysis events

This metadata is necessary for providing the service and is used only for account management, billing, and service improvement.

4. AI Analysis Flow

When an error occurs on your system, Server Pulse AI follows this process:

• Error detection – Server Pulse AI detects the error on your local system
• Local evaluation – Server Pulse AI evaluates confidence threshold locally
• Analysis decision – If threshold is met:
  • Local analysis (no data transmission), OR
  • Cloud AI analysis (only if enabled by you)
• Context sanitization – Context is sanitized and reduced before transmission
• AI processing – AI produces reasoning and fix suggestions
• Context disposal – Context is discarded after response

Important: No full logs are permanently stored. The context used for AI analysis is ephemeral and discarded after generating a response.

5. Retention Policy

Server Pulse AI follows strict data retention policies to minimize data storage:

Users may delete AI outputs at any time through the Server Pulse AI dashboard. Deletion is permanent and immediate.

6. Compliance & Security

Server Pulse AI is committed to protecting your data through industry-standard security practices:

• TLS encryption in transit – All data transmitted to Server Pulse AI is encrypted using TLS
• Encrypted storage – Retained data is encrypted at rest
• Role-based access – Internal access is restricted based on role and necessity
• No third-party data resale – We do not sell or share your data with third parties
• GDPR-ready deletion paths – You can request data deletion at any time

We regularly audit our security practices and update them as needed to maintain the highest standards of data protection.

7. Refund Policy

Free Tier

• All users receive 5 free AI error analyses on the Free plan.
• This allows users to fully evaluate the AI features before upgrading.
• No payment is required to access the Free tier.

Paid Subscriptions

• Paid plans (Premium, Pro) are billed on a recurring basis.
• Usage is metered based on AI error analyses performed during the billing period.

How to Request a Refund

You may request a refund within fourteen (14) days of the original purchase date.

Refund requests submitted after this period will not be eligible for a refund.

To request a refund within the 14-day window, contact Polar directly through their support channels or contact us at:

support@serverpulse.cloud

Please include:

• Your account email
• Date of charge
• Reason for the request

Each request is reviewed individually and handled fairly.

8. Merchant of Record

Polar is the Merchant of Record for all transactions. Polar's terms apply in addition to this Refund Policy.

Polar's terms are available at: https://polar.sh/legal.

9. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be reflected on this page with an updated effective date. We will notify you of any material changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Sending you an email notification (for significant changes)
• Displaying a notice in the Server Pulse AI dashboard

You are advised to review this policy periodically for any changes. Changes to this policy are effective when they are posted on this page.

10. Contact

If you have questions about this Privacy & Data Handling Policy, please contact us through the support channels available in your Server Pulse AI account.

You can also contact Server Pulse AI at support@serverpulse.cloud.

For privacy-related concerns or data subject requests, please clearly indicate that your inquiry is privacy-related to ensure prompt handling.